Beginner
Game Changer
IT help desk

IT Ticketing System Online Course

Montaser Samir Montaser Samir
Overview
Curriculum
  • 2 Sections
  • 15 Lessons
  • 1h 40m Duration
Collapse All
Installation
5 Lessons
  1. Course overview
  2. Lab overview
  3. Lab setup and course requirement
  4. The Service-desk Plus Installation
  5. Allow port number for SDP
Configuration
10 Lessons
  1. Configure your organization details
  2. Configure mail server settings
  3. SMS Notifications
  4. Configure users and technicians.
  5. Self Service Portal
  6. Import users from active directory
  7. Add a solution
  8. Add Tasks
  9. Add an announcement
  10. Helpdesk Customizer

Learn IT Ticketing System with ServiceDesk Plus – Step by Step

Start your journey into IT support by learning one of the most popular ticketing systems – ServiceDesk Plus by ManageEngine.

In this course, you will learn how to install, set up, and use ServiceDesk Plus in a simple and clear way. It’s 100% practical and perfect for beginners.

You will build your own lab and follow step-by-step videos to learn how to:

  • Install the system and open the required ports

  • Add users, technicians, and your company details

  • Set up email and SMS notifications

  • Customize the helpdesk and self-service portal

  • Import users from Active Directory

  • Create tasks, announcements, and solutions

No previous experience needed – just follow along and get real skills you can use at work!

👉 Join now and take your first step towards a real IT career!

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