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IT help desk

IT help desk online course

Montaser Samir Montaser Samir
Overview
Curriculum
  • 14 Sections
  • 89 Lessons
  • 6h Duration
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Introduction
7 Lessons
  1. Course overview
    Preview
  2. Job description
  3. IT Policy
  4. License
  5. Operating Systems
  6. Firewall vs Anti-virus
  7. PC vs server
Bios
6 Lessons
  1. Bios meaning
  2. Bios VS UEFI
  3. Sata Mode
  4. Boot Mode
  5. USB Controller
  6. Update Bios
Disk Management
6 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
  4. Lecture D
  5. Lecture E
  6. Lecture F
Drivers
4 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
  4. Lecture D
User Profile
4 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
  4. Lecture D
Email
5 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
  4. Lecture D
  5. Lecture E
Anti-Virus
3 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
Install Windows
9 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
  4. Lecture D
  5. Lecture E
  6. Lecture F
  7. Lecture G
  8. Lecture H
  9. Lecture I
Passive Network Basics
13 Lessons
  1. Lecture 1
  2. Lecture 2
  3. Lecture 3
  4. Lecture 4
  5. Lecture 5
  6. Lecture 6
  7. Lecture 7
  8. Lecture 8
  9. Lecture 9
  10. Lecture 10
  11. Lecture 11
  12. Lecture 12
  13. Lecture 13
Core Networking Concepts
18 Lessons
  1. Lecture 1
  2. Lecture 2
  3. Lecture 3
  4. Lecture 4
  5. Lecture 5
  6. Lecture 6
  7. Lecture 7
  8. Lecture 8
  9. Lecture 9
  10. Lecture 10
  11. Lecture 11
  12. Lecture 12
  13. Lecture 13
  14. Lecture 14
  15. Lecture 15
  16. Lecture 16
  17. Lecture 17
  18. Lecture 18
Join a Computer to a Domain
5 Lessons
  1. Lecture A
  2. Lecture B
  3. Lecture C
  4. Lecture D
  5. Lecture E
Printer
2 Lessons
  1. Lecture A
  2. Lecture B
Utilities & Tools
6 Lessons
  1. Ticketing system
  2. Inventory sheet
  3. Adware
  4. Password Manager
  5. Language settings
  6. Safe Mode
Bonuses
1 Lesson
  1. Professional Resume Template

IT Help Desk Practical Course

Learn from Engineer Montaser, who has over 10 years of hands-on experience in IT support. This course was created because even professionals with certificates like CCNA or MCSA often miss the practical skills needed for a true IT Help Desk role.

  • Step-by-Step Guidance:
    Learn exactly how to identify and analyze employee issues, and solve them—whether it’s an operating system problem or a network glitch.

  • Real-World Checklists & Rules:
    Use proven checklists and fixed rules to quickly diagnose problems without getting lost in details.

  • Interview-Ready Training:
    Get prepared for unexpected interview scenarios. The course trains you as if you’re already working in the company, so you can confidently handle any question and secure that job offer.

  • Proven Success Stories:
    Join the ranks of many successful graduates who transformed their skills and advanced their careers.

If you’re ready to move beyond theory and develop the practical skills that set you apart in IT support, this course is your key to success!

 

 

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